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FAQ
Below are some frequently asked questions about our services. If you have a question that isn't answered below, please feel free to email us.
Q: How can I contact you?
A: The easiest way to contact us is through email: hello@dutchwindmill.com However, you can also call us +31(0)612398983, Skype us; dutchwindmill, fax us; +31(0)847128016
Q: How can I check if my order has been shipped?
A: Our policy is that we email our customers once we have shipped their order. If you haven't received an email after you've received your confirmation email, feel free to email Customer Services and we can confirm this for you. We will email you on the day your order has been shipped, and we will include a copy of the receipt.
Q: Why is your site in English and not in Dutch?
A: This is a choice we made and we stick with our choice, because a large percentage of our customers do not understand Dutch and we focus on the international market, therefore we decided to use a language that most individuals understand. Site and you can always email or call us in Dutch!
Q: What are the shipping costs for my order?
A: If you add products to your cart, please see shipping rates.
Q: Do you have a phone number which I can call?
A: Yes, you can contact us by telephone +31(0)612398983 (please use e-mail first).
Q: Are all the prices including sales tax?
A: Yes, all prices include sales tax.
Q: How do you pack orders?
A: For large orders, we use cardboard boxes, which we fill with padded wrapping and/or shredded paper. For small and/or flat products, we use padded envelops. We also use recycled packing material, because we strongly value the forests on this planet.
Q: Does dutchiwndmill.com have a printed catalogue?
A: No, dutchwindmill.com is exclusively an online retailer.
Q: I've received an email, which says that my order has been dispatched. When can I expect it?
A: Once your order has been dispatched, it takes about 1 day for it to arrive at the post office. It then takes about 4-8 days (Priority Shipping), 8-30 days (Standard Shipping), or up to 3 weeks (Economy Shipping) for your order to arrive, depending on your location. However, we can't guarantee this delivery time, because once dispatched, the package is out of our hands.
Q: Can I get a product special ordered?
A: We like to offer our customers the best service possible by providing a large selection of products. Our merchandising team will be happy to try and obtain a product you have been searching for. Please email us with your suggestions or requests at Customer Services.
Q: I do not have a Credit card and I would like to order from Duchtwindmill.com Stuff?
A: No problem, you can sign up at Paypal.com, and that will allow you to transfer money from your bank account into your Paypal account, and then you will be able to place and pay for your order. You can also choose to use a Bank Transfer to pay for your order. This does cause a slight delay in processing your order, because we can not check if you have actually paid your order, so we won't process it, until your payment is in our bank account. This can take up to a week, but if you do not want to enter credit card information online, this is the best option. After you placed your order, you will receive a confirmation email, and an additional email, with all the information you need to complete the bank transfer.
Q: Can I exchange or return products?
A: IF BY ANY CHANCE YOU ARE NOT SATISFIED DUTCHWINDMILL.COM OFFERS A 30 DAY MONEY BACK GUARANTEE. AFTER RECEIPT OF YOUR ORDER YOU CAN SEND AN EMAIL TO THE FOLLOWING hello@dutchwindmill.com AND AS SOON AS THE RETURN SHIPPING ORDER HAS BEEN ADMINISTERED WE WILL RETURN YOU THE PRICE OF THE PRODUCT ORDERED.
Q: How can I pay my order?
A: We accept credit card payments through Paypal and normal Paypal transactions. In order to pay you DO NOT have to sign up with Paypal. You can also use a bank transfer to transfer the money.
Q: I have my own TNT, FedEx, or UPS International Business Account, could I arrange a collection for my order?
A: Yes, this is possible. Please email Customer Services before you place your order, as you will not have to pay our shipping costs.
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